Reverse
The typical approach to improvement involves measuring performance against a specific goal.
First, define success by setting an objective. Second, decide what needs to be measured, and set the standard(s)—measure and track activity against the standard(s) and your objective.
Closing the gap between where you are and your objective is the game. Execution!
26-year-old restaurant manager Will Guidara took charge of a struggling restaurant and turned it into the place named the best restaurant in the world.
What he did next may surprise you. He decided to reinvent the place.
He gathered members of his team and went on field trips, dining at the highest-rated restaurants.
After each trip, they huddled to discuss the experience. Guidara was not interested in what impressed his crew. The topic of each discussion was “What disappointed you most?” “What shortcomings surprised you?”
From these experiences, they developed new objectives by addressing weaknesses and opportunities that were hiding in plain sight. They were laser-focused on all the things others were not. Their reinvention was a legendary smash.
Closing the gap between where you are and your objective is the game. Execution!
26-year-old restaurant manager Will Guidara took charge of a struggling restaurant and turned it into the place named the best restaurant in the world.
What he did next may surprise you. He decided to reinvent the place.
He gathered members of his team and went on field trips, dining at the highest-rated restaurants.
After each trip, they huddled to discuss the experience. Guidara was not interested in what impressed his crew. The topic of each discussion was “What disappointed you most?” “What shortcomings surprised you?”
From these experiences, they developed new objectives by addressing weaknesses and opportunities that were hiding in plain sight. They were laser-focused on all the things others were not. Their reinvention was a legendary smash.
Pro tip: read Guidara’s book.
